Coaching and Mentoring


mentoringThese are processes that enable both individual and corporate clients to achieve their full potential.

Coaching and mentoring share many similarities so it makes sense to outline the common things coaches and mentors do whether the services are offered in a paid (professional) or unpaid (philanthropic) role.

Both Coaching and monitoring provide the opportunity for those wanting to advance their skills and ability under the guidance of an experienced trainer

  • Facilitate the exploration of needs, motivations, desires, skills, and thought processes to assist the individual in making real, lasting change.
  • Use questioning techniques to facilitate client’s own thought processes in order to identify solutions and actions rather than takes a wholly directive approach
  • Support the client in setting appropriate goals and methods of assessing progress in relation to these goals
  • Observe, listen and ask questions to understand the client’s situation
  • Creatively apply tools and techniques, which may include one-to-one training, facilitating, counselling, & networking.
  • Encourage a commitment to action and the development of lasting personal growth & change.
  • Maintain unconditional positive regard for the client, which means that the coach is at all times supportive and non-judgemental of the client, their views, lifestyle, and aspirations.
  • Ensure that clients develop personal competencies and do not develop unhealthy dependencies on the coaching or mentoring relationship.
  • Evaluate the outcomes of the process, using objective measures wherever possible to ensure the relationship is successful and the client is achieving their personal goals.
  • Encourage clients to improve competencies and to develop new developmental alliances where necessary to achieve their goals.
  • Work within their area of personal competence.
  • Possess qualifications and experience in the areas that skills-transfer coaching is offered.
  • Manage the relationship to ensure the client receives the appropriate level of service and that programmes are neither too short, nor too long.

 Coaching is…

“a process that enables learning and development to occur and thus performance to improve. To be a successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place”

Eric Parsloe, The Manager as Coach and Mentor 

Mentoring is…

“Off-line help by one person to another in making significant transitions in knowledge, work or thinking”

Clutterbuck, D & Megginson, D, Mentoring Executives and Directors (1999) 

Developing Leaders

Coaching is increasingly being adopted in organizations as an effective way

  • to develop new leaders
  • enhance the capabilities of leaders and managers
  • better manage and lead people for high performance
  • retain valuable staff

Today, leaders at all levels have coaches, and coaching skills are being taught in organizations around the world.

Benefits of Leadership Coaching

A study by MetrixGlobal and Linkage Inc.* found both tangible and intangible benefits of coaching in the respondents’ organizations, as follows:

Intangible Benefits: 

  • Teamwork and collaboration increased.
  • People felt more engaged in their work and were less likely to leave the organization.
  • The bench strength of leadership increased, making more leaders available for new opportunities for advancement.

Tangible Benefits:

  • reduced cost of operations
  • improved quality of products and services
  • increased productivity and net revenue

* “The Utilization and Impact of Leadership Coaching in Organizations – Results from the Second Annual Benchmark Study”

Bringing Coaching into the Organization

There are many ways to bring coaching into an organization to obtain these benefits. They include one-on-one coaching for leadership development provided by either external or internal coaches, group coaching for team development, and teaching coaching skills to managers and leaders.

Engaging an External Professional Certified Coach

The best coaches have been trained in coaching skills, have broad work and life experience, and hold professional certifications.

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